Ordering on-line
Once you have finished shopping you will receive an email confirmation of your order. The person writing you at this time will be in charge of your order until you receive the goods.
We try to keep all of our products in stock however occasionally some items may be out of stock and unable to be re-ordered. We will notify you by email if your order needs to be postponed or cancelled.
We reserve the right to cancel your order if:
-We have insufficient stock to deliver the goods you have ordered.
-We do not deliver to your area.
-One or more of the goods you ordered was listed at an incorrect price due to a typing error.
If we do have to cancel your order we will notify you by email. We are not obliged to offer any additional compensation for disappointment or inconvenience caused.
We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect in which case we will notify you straight away. All prices are subject to change and we retain the right to adjust prices at any given moment.
Delivery
Whenever possible, we will deliver the goods directly to you. In the cases that won’t be possible, we may use a third party collaborator like DBShcenker or CTT. In this case, once the goods are dispatched we will send you an email with tracking info. For deliveries abroad the customer is responsible for all import duty and taxes controlled by the country of destination. We are not liable for any goods held or refused at customs. If there is any discrepancy between the shipping destination you have paid for and the country you would like the order delivered to we reserve the right to cancel your order and refund any monies paid back to our account.
Pricing and Payment
We have 2 payment options available: 1- Direct Bank Transfer. This should be done when your order is ready for expedition. At this time, you will get an email from us notifying you of that. This email will include your invoice and payment details. As soon as we get proof of payment, we proceed with dispatching the goods. Depending on the volume of your order and your customization requirements, these conditions might change and you will be notified of that by email. 2 – Payment via Paypal. If you happen to choose this option, you will notice the charging of Paypal’s service fee, and will be redirected to Paypal’s website to proceed with payment. You will then receive an email from one of us confirming your order. All prices are inclusive of VAT and are subject to shipping charges.
Returns
In the event of receiving damaged or faulty goods please contact us at ghome@ghome.pt.
You will receive a full refund if:
– Goods are returned to us within 14 days of receipt of delivery.
– Goods are returned in salable condition with their original packaging.
We will not accept returns if the item indicates signs of use. In such cases the item will be returned to the purchaser. For accepted returns refunds will be made as soon as possible to the debited account excluding delivery costs. Please note, we cannot refund postage costs and the cost of returned goods is at your expense. Please make sure the items are securely packed, as the parcel is your responsibility until the goods reach us. We are not responsible for goods being lost or damaged in transit.
We will not accept returns on customized goods.
Sorry but we do not offer exchanges on goods.
Privacy Policy
Ghome, owned by Gonçalo Prudêncio Office for Design Lda., respects your privacy rights. When you order items from our web site you will be asked to provide contact details. Your contact details are stored securely and responsibly, we will use this data to process and deliver your orders efficiently to you. We take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence.
Use of Cookies
Cookies are needed to get the website to work, and for you to have a good shopping experience. Cookies help us to know a little bit about how you use our website, and this improves the browsing experience both for you and others. The cookies used on this site are primarily used for traffic measurement and to improve the content of the website. If you continue to browse on this website, you accept the use of cookies. Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so.
Please note: We reserve the right to change our Terms and Conditions when necessary.